Support felt noticeably different after initial calls clicked
Compared to the other remote workflow tools I've used, the support from WFHI stood out once I passed a certain point in my interaction. Initially, the telephonic assistance felt quite basic and somewhat generic, not customized to the specific issues I was facing. This was a bit disappointing because my previous tools had more proactive support. However, as I settled into the training and began using the dialer and database features more regularly, the support team seemed to understand my needs better and responded with more tailored advice. The moment it clicked was when automatic updates were causing a minor bug — the telephonic support quickly acknowledged it and guided me through a workaround successfully, which was reassuring. The invoicing and payment process was straightforward, similar to what I've experienced elsewhere, so no complaints there. Overall, compared to my past experiences, WFHI’s support started off just okay but improved significantly with experience, which makes me feel positive about ongoing interactions.