Support felt mostly good compared to past, but missed some follow-up
When I started using this software, the telephonic support was something I compared a lot with previous experiences. They responded quickly and were quite friendly, which was a welcome change. However, I noticed that while they helped me resolve most issues, there was sometimes a lack of thorough follow-up calls or emails to confirm if everything was working fine after a fix was applied. This contrasted with some other platforms I had used before, where they were more proactive about checking back. Also, I missed a detailed FAQ or knowledge base accessible through the portal — support mostly expected me to call for help. The automatic updates kept the software current, which I liked, and payments and invoicing were clear. So on balance, support was solid but could improve by adding more self-service resources and follow-up routine.