Support felt like talking to a wall
Looking back on my whole experience with WFHI support, it honestly felt frustrating and disappointing. Whenever I reached out for help, the responses were slow and often not very helpful. I expected a much more responsive approach given the priority assistance was advertised. Sometimes I found myself waiting too long on calls or going in circles trying to explain the same basic issue repeatedly. The lack of clear communication made the onboarding and use of the calling tools a struggle. Over time, this left me feeling kind of stuck and unsure if my problems would be resolved anytime soon. Even the automatic updates felt like they brought new challenges without proper guidance from support. The invoicing and payment communications were similarly vague, so I had to keep checking everything myself to avoid mistakes. Overall, the support experience was underwhelming and it overshadowed many good parts of the software and training itself. It just felt like whenever I needed assistance the most, I was met with silence or slow replies that didn’t really help. A much faster and clearer support system would make a big difference for users like me.