support felt like more effort than expected
I’ve used several remote workflow tools before, and I was curious how the telephonic support here would compare. After signing up and completing the onboarding process, I had a few questions about the dialer’s advanced features. Initially, I thought support would be quick and seamless, but it actually took some effort on my part. I called a few times and waited on hold longer than I anticipated. The assistant was helpful once they answered, explaining the database functionality clearly, which was great. Compared to other companies I’ve tried, this felt more thorough though a bit slower. The priority assistance was decent but I found myself having to explain my situation multiple times, which was slightly frustrating. Overall the communication was professional and patient, and the ongoing training materials helped fill in some of the gaps. In the end, I felt well-informed but it required more persistence than I expected when I started.