Support felt like a never-ending loop of waiting and repeating
From start to finish, it felt like every time I reached out to support I had to explain my problem all over again, as if I was talking to someone new. Repetition was the main issue; they did listen but each response seemed to cover basics rather than offer new insights. On the plus side, when calls did connect, the staff were polite. There was a lot of waiting too; sometimes on hold for minutes, other times waiting for email replies that took longer than expected. The process was far from seamless, making me question if my issue was being handled effectively. While the communication did eventually lead to some progress, overall the entire experience felt inefficient. The practical outcome was minimal considering the time invested on waiting and explaining repeatedly. It was less helpful than I had hoped, and made using the software frustrating at times. If support were faster or more direct, the whole thing would have felt better. As it is, the whole experience was exhausting rather than reassuring, and it often tested my patience. The main thing accomplished was a sense that while problems might be solved, it wasn’t in a very direct or easy way.