Support felt like a mixed bag, but manageable overall
My experience with the support was generally positive but I did need to figure out a fair bit on my own. The telephonic assistance was polite and often helpful when contacted, especially for understanding the dialer and database functionalities. Yet, I found that certain issues required multiple calls or waiting for callbacks, which was a minor inconvenience. At times, the guidance felt generic rather than tailored to my specific setup, so I ended up troubleshooting or exploring the software interface without external help. On the whole, it felt like there was a balance between good customer care and the expectation that I would invest personal time to get everything running smoothly. This gave the whole support process a feeling of being collaborative rather than fully hands-off, which I can accept as fair.