I’ve had a pretty mixed experience with WFHI’s support and communication. On one hand, some of the r

I’ve had a pretty mixed experience with WFHI’s support and communication. On one hand, some of the r

I’ve had a pretty mixed experience with WFHI’s support and communication. On one hand, some of the responses I got through telephonic support were helpful and addressed my questions adequately, especially about the dialer and database features. But on the other hand, a large part of the onboarding and software troubleshooting felt like I had to figure out myself without much clear guidance. The training sessions left some concepts vague, so I often resorted to experimenting with the software’s calling tools without direct instructions. This made the whole process feel a bit like trial and error, which was frustrating at times. The automatic updates were mostly useful, but sometimes they rolled out changes without enough notice or explanation, so I had to adapt on my own. The sign-up and invoicing process was straightforward, but once I’m past that, I really expected more structured help. Overall, the support experience felt a bit uneven — enough to get by, but not always proactive or clear. Sometimes it seemed like I was left to work things out alone more than I would have liked.