When I first signed up and started using the software, the onboarding materials were generally clear

When I first signed up and started using the software, the onboarding materials were generally clear

When I first signed up and started using the software, the onboarding materials were generally clear, but I had to figure out some features on my own which was a bit frustrating. The call dialer worked well for the most part, but occasionally there were delays in the updates syncing with the database which slowed down my workflow. Telephonic support was sometimes helpful but not always immediately available. That meant I was troubleshooting some issues alone rather than getting clear guidance. I appreciate the automatic updates keeping the system current, but better support communications during these would improve the experience. The invoice and payment process was smooth though, thankfully. Overall, it did the job but required some patience and self-reliance on my part.