Support felt like a maze, missing simple guides
Hey, just wanted to say, I was kinda frustrated trying to find the help I needed. The telephonic support line was okay once I got connected, but honestly, there was little to no simple documentation or FAQs to guide me before calling. Felt like I had to dig through different sections of the website just to figure out basic stuff like how the dialer syncs with the database. It was a bit like searching for a needle in a haystack. Sometimes I'd find old forum posts but nothing up-to-date. What I really missed was a clear, easy-access list of common troubleshooting steps for the software. Also, when I did get through to support, the waiting times were longer than expected, and the explanations sometimes felt rushed. All in all, if they could put together some straightforward guides or better online resources, that'd save everyone lots of hassle. Because right now, it feels like you have to call just to understand how the whole thing really works. So yeah, simple info was definitely missing which would have made my life easier.