Support felt like a dead end from the start
The whole communication experience was disappointing because the support didn't meet my expectations at all. I expected clearer guidance or quicker responses, but what I got was frustrating delays and vague explanations. The language used didn’t correspond well with the labels in the software, which added to confusion rather than cleared it. Even the telephonic support seemed ill-prepared and not helpful enough to make any meaningful difference. Automation updates were mentioned as helpful, yet they seemed to complicate things more, making it harder to rely on consistent features. The sign-up and payment process may have been okay, but by then the communication issues had already soured the experience. All in all, the support process felt like running in circles without real answers, which left me questioning my choice to use this software.