Support felt less reliable than the tools themselves
Using the software itself was okay, the features seemed to cover what I needed, and the tools were straightforward enough. However, when it came to support and communication, the experience fell short of what I'd used before. The telephonic support often felt slow and sometimes unresponsive during busy hours. I found that waiting on hold was long, and the assistance was sometimes disconnected or required multiple callbacks. While the software and training materials did most of the work, when I really needed a clear answer or timely help, the support didn't consistently deliver. The communication system overall felt less reliable and efficient compared to other services, which was disappointing. I wish the support team could match the quality and promptness of the software tools, because that gap made the whole package less satisfying for me.