Support felt lacking in timely response and repetition
Initially, I reached out to support to understand how the database feature worked in tandem with the dialer. The wait times on calls were longer than I expected, which was the first hurdle. When I finally connected, I had to repeat my issue multiple times as it seemed the first person didn’t fully grasp my questions. This caused a bit of frustration, and I found myself calling back to clarify unresolved points. The onboarding training tried to cover the software use, but with the communication delays and repeated explanations, it disrupted my schedule. Onboarding itself had clear steps, but because of the support hiccups, I wasn’t able to fully capitalize on them. While I appreciated that the automatic updates required no manual intervention, the customer care experience did not meet expectations. A more seamless support interaction would have made a significant difference in the overall experience.