Support felt lacking in follow-up
I had hoped that support would make day-to-day use easier, but honestly, it often felt like an uphill task. Though initial communication was acceptable, the responsiveness dwindled quickly with routine queries. Multiple times, I explained the same issues, and solutions didn’t quite stick once I returned the next day. The telephonic assistance was sometimes available but often delayed and not very reassuring in resolving recurring matters related to the dialer and call tools. I could say that at least when I did get through, the person on call was patient and tried to help, even if the outcome was limited. The onboarding training explained the basics, but the day-to-day glitches showed gaps in ongoing support. Invoicing with the portal had occasional hiccups but that was not the primary concern. Overall, I feel there’s room for improvement in sustained communication rather than just responses at the initial contact, as users like me end up wasting time addressing the same issues repeatedly instead of focusing on workflow. I’m quite weary of having to chase clarification continuously rather than feeling I can rely on consistent follow-up and help when needed. It’s a drawback I hope will be addressed because the software itself otherwise has potential.