2 out of 52 of 5Unverified experienceSupport and communication
Support felt lacking; hard to find clear guidance
I felt a bit let down by the support because finding clear answers wasn’t as easy as I hoped. The documentation and training did provide some direction but often left me searching quite a bit more than I expected. While the telephonic support did exist, getting through to someone and getting immediate answers was sometimes a struggle, which dampened the experience. There was a little good in that the automated updates generally happened without hassle, but even that at times caused confusion without clear communication. Overall, support accessibility could definitely improve to feel more reliable and approachable.