Support felt just like others, a bit tired of explaining myself
Honestly, my experience with WFHI support didn’t feel very different from other software I’ve tried before. On one hand, the agents were polite and mostly understood the issues, but on the other hand, it took several calls to get clear answers. It’s the same old story where I have to repeat my problem multiple times or explain my workflow from scratch. I remember the first few onboarding sessions, the explanations were decent but occasional delays in response made me sigh because I’ve been through it too many times to feel patient. The calling tools and dialer worked well enough, so I didn’t often need support there. But when I had questions about the database feature and some training content, the back and forth became tiring. It’s a bit frustrating because I expected a smoother experience, not having to keep track of what I already said. So the support is okay, not bad but nothing exceptional either – very similar to the kind I’ve used before and frankly, that makes me a bit weary. I think anyone signing up should be ready for this level of communication.