Support felt inconsistent, so I’m unsure about future reliance
Dealing with WFHI’s support was a mixed experience really. On one hand, they were courteous and tried to assist whenever I faced issues with the software’s database syncing and dialer malfunctions. On the other hand, some of the resolutions took longer than I had hoped, and the communication sometimes seemed disjointed, leading me to track multiple responses to get a clear answer. Because of this, next time I might hesitate to rely solely on their support if problems crop up. Still, the automatic updates functioned smoothly and reduced some burdens. Overall, the experience felt somewhat frustrating and inconsistent, but not entirely unhelpful either. If the communication was streamlined better, I would feel more comfortable reaching out again without hesitation, but for now, it leaves me cautious.