Support felt inconsistent compared to before
Compared to other platforms I've used, the support experience here was mixed. The initial communication was prompt, explaining the onboarding process clearly, and this helped get started with the dialer and database setup. However, when issues cropped up during the automatic update phase, the telephonic support response slowed considerably. Sometimes the instructions given did not align perfectly with the steps on my screen, causing confusion. While the training sessions were well organized, the follow-up support seemed less consistent, which was noticeable when compared to my previous interactions with other software providers. The moment it clicked was during a step-by-step troubleshooting call, but overall, it was a mixed bag for support.