Support felt hit or miss, mostly miss
I gotta say, dealing with the support team felt a bit frustrating overall. They did respond at times, but the speed was quite hit or miss, which made the whole thing feel kind of unreliable. Sometimes I’d wait on hold without any real update, and that just messed up my workflow. I called a few times about syncing my database with the dialer, and while some reps were helpful, others barely seemed to know the details. The telephonic support didn’t feel very consistent, and it ended up being sort of a guesswork on when I’d get a good agent. On the plus side, once I got through, the conversations were pretty clear, but that wait was a real pain. So overall, the experience was more annoying than helpful. Hopefully, they improve that response time because right now, the whole support process just feels shaky.