Support felt hit-or-miss, mostly a one-off setup task
Setting up the software felt like a one-time hurdle rather than a smooth ongoing process. The initial telephonic support was somewhat helpful, but once I got past the first few days, it felt like I was on my own. There were moments when automatic updates seemed to throw off my configurations, and getting immediate help was difficult. I appreciate that the dialer tool worked decently after setup, but whenever I faced issues, the communication lagged and responses were generic rather than tailored. It was clear that most of the support effort was focused during onboarding, and after that, maintenance felt like a solo endeavor. The invoicing and payment process was straightforward but didn’t require interaction beyond initial setup. Overall, the experience felt disjointed — good at first, but with a lack of continuity in support that made ongoing use more frustrating than it could have been. I expected more consistent help for day-to-day matters rather than a single burst of assistance early on.