Support felt helpful but issue resolution took time
At first, the telephonic support was quite encouraging. Every time I reached out with queries, the representatives showed a willingness to help which made me feel more confident about using the software. However, not every issue was resolved immediately. For example, during the early days of onboarding, I faced problems configuring the calling tools, and although I was given thorough explanations, the actual fixes took longer than I liked. Despite these delays, I appreciated the proactive follow-ups and the patience of the staff. By the end of the trial period, my comfort with the database features had quite improved thanks to the ongoing communication and support. So, while there were some hitches and things didn't always move as quickly as I wished, I did finish feeling that there was solid help available and that I could trust the team to assist effectively when needed.