Support felt familiar but with some extra patience needed
Switching to WFHI’s support after using other remote workflow platforms gave me a bit of a mixed experience. On one hand, the telephonic support was pretty accessible and the agents seemed friendly, which mirrored what I was used to previously. They answered calls promptly and helped me navigate the dialer and database without much wait time, which I appreciated. Training webinars were also well-structured, though a bit basic if you already have remote work experience. On the downside, WFHI’s automatic updates sometimes introduced subtle interface changes that weren’t clearly communicated, which caught me off guard more than once. This made certain functions in the software a bit confusing for a short while each time an update rolled out. Compared to my prior tools, the onboarding process here took longer than expected partly due to these shifts. However, what really stood out was the database feature - its integration with the calling tools was smoother than what I had experienced, which improved the workflow remarkably. That higher integration value definitely balanced out some of the minor frustrations with updates. Billing and invoicing felt straightforward and did not require additional troubleshooting, and the sign-up process was smooth. So while the support is more patient and accessible, the automatic changes in software require me to adapt regularly. Overall, the experience is neither wholly better nor worse—it’s a shift with trade-offs that I’m adjusting to gradually.