Support felt distant compared to what I expected
I expected more hands-on support from the WFHI team when I first signed up but found myself having to figure out much of the setup alone. While there is telephonic support available, it felt more like a backup resource rather than a collaborative guide. I had hoped for a bit more proactive communication or at least faster responses when I had questions about configuring calling tools and using the database features. Instead, I often relied on the training modules and trial-and-error, which took longer than anticipated. Compared to other services I’ve used that offered smoother onboarding assistance, this experience felt slightly disappointing. It wasn’t completely unsatisfactory since eventually I got answers, but the overall tone was distant and it required me to invest extra effort. The product itself seemed fine, but the support aspect definitely lagged behind expectations. So, summarizing the entire experience as a phrase, I’d say it felt "Largely self-service with limited guidance". If more proactive support communication were in place, I think many new users would get going more confidently and quickly.