Support felt disorganized despite quick responses
From the start, I was hopeful that support would help me get through some tricky parts of using WFHI software, but honestly, I didn’t end up feeling confident by the time my questions were addressed. The support team responded quickly when I called, which was a positive. However, the answers I received were often unclear or didn’t fully address the issues I was facing. Sometimes I was passed between different representatives, and it felt like explaining my problem again and again offered no progress. The onboarding training promised to ease the process but was a bit generic and didn’t cover some of the specific technical glitches I encountered on the dialer tool. Because of the unclear guidance, I ended up spending more time trying to figure out the software on my own. By the time I logged off a call, I wasn’t feeling assured that I truly understood how to proceed. It was frustrating because the parts of the support that were quick and polite couldn’t make up for the repeated confusion and lack of a clear resolution. I expected better clarity and more consistent follow-up during these calls.