Support felt disorganized and frustrating
From my perspective, the support process felt out of order and not very logical. When I first contacted them about an issue with the dialer, they gave me steps that seemed to assume I was further along in onboarding than I actually was. It was as if the guidance was generic rather than tailored to my progress, which left me confused. Later, when I tried to clarify by mentioning the database feature, it seemed like the support team was jumping back and forth without a clear sequence, making the entire experience feel inconsistent. On the plus side, their telephonic support was polite and open to listening, but the lack of a sensible step-by-step plan really hindered how easily I could resolve my questions. Signing up and payments were straightforward, but the support communication left me wishing for a smoother, more coherent flow of information. Overall, the order of things felt scattered and made troubleshooting more time-consuming than it needed to be.