Support Felt Disappointingly Underwhelming
From the start, I had modest expectations about support and communication based on what I was told pre-purchase, but the reality felt a bit off. While I appreciated the polite tone when I did manage to get through to telephonic support, I found that the assistance often lacked depth or clear guidance, especially when I ran into technical questions about the dialer and database features. It seemed like answers were somewhat generic and didn’t fully address the specific problems on my side, which was frustrating. I did value that callbacks were scheduled as promised, so the timing was reliable at least. However, the overall interaction didn’t quite match the confidence I had initially been given about the support quality. The onboarding training was well explained, but when issues arose later, the help wasn’t as effective as I’d hoped. It left me feeling a bit uncertain about relying on telephonic support for more complex queries in the future. Still, I do recognize that the system updates are automatic and don’t generally cause trouble.