Support felt different, took some getting used to
I had used other remote workflow platforms before, so I had certain expectations about the level of support and communication WFHI would provide. At first, I found the telephonic support somewhat slower to respond compared to previous experiences, and it sometimes felt like the assistants were reading from a script rather than really understanding my specific issues. However, after a few calls, I realized they were more thorough in explaining things and didn’t rush through any details like I’d seen elsewhere. The calling tools and dialer worked well during the week I trialed them, and the automatic updates seemed to come through without disrupting my workflow. It took me a while to appreciate how the database feature integrated with the software, and once I got the hang of it, it sped up my process a bit. The invoicing and sign-up went smoothly, though. I’m still a bit unsure about how this support model stacks up long term, but the hour I spent on the phone explaining my concerns was definitely better acted upon than I’d expected from earlier impressions. So overall, mixed but leaning slightly positive with room for improvement.