Support felt different from what I’d used before, pleasantly so
I was a bit unsure at first because I'd had some support experiences elsewhere that felt quite formal and scripted. This time, the communication came across as more personal and engaged. Calls were answered swiftly, and they asked thoughtful questions instead of just giving generic solutions. I often found myself thinking this was a step up from previous chats where I felt like I was talking to a robot. The support team seemed genuinely interested in helping me get comfortable with the software and training features. Sometimes I felt a bit hesitant to ask certain questions, but they encouraged open dialogue, which helped dissolve that uncertainty. I can't be sure if it's the training or simply their approach, but this support felt more collaborative compared to what I'm used to. I'm happy with the experience so far, even though I am still getting to grips with all the functionalities. Overall, I’d say it’s a good service that makes the learning curve less intimidating by being present and patient.