Support felt different but ended up workable
I wasn't sure how the support and communication would compare to what I had used before, and the experience was mixed. The telephonic support team was generally responsive, but sometimes the explanations were a bit too technical for me. Unlike my earlier software providers, here the automatic updates sometimes created confusion because features changed unexpectedly, and I had to call back to understand them. The priority assistance helped in resolving these issues faster, though it wasn't always immediate. Still, the sign-up and payment process was much smoother than I expected. It made onboarding simpler, which helped me focus more on the training than administrative details. Over time, I got used to the flow, but I missed the clearer and faster responses I was accustomed to. So while the outcome is workable for now, I hope the communication becomes a bit more user-friendly in future updates.