Support felt better than I expected, but still room to grow
I was initially unsure about how much ongoing telephonic support I would get after the first setup with WFHI’s system, but it turned out better than I expected. I thought the help would mostly be one-off guidance during onboarding, but the support team continued to be available for questions and troubleshooting during later stages too. That ongoing communication made a difference because issues did arise once I started using the calling tools more regularly. Still, some of the follow-up responses weren’t as immediate as I might have hoped, so occasionally I waited a bit longer while trying to resolve problems. Overall, the contrast between what I expected—limited support—and what happened was clearly positive, though I can sense there’s room to improve response speed if they want to really match top-tier customer care. I appreciated their efforts nonetheless, especially since this kind of service needs steady assistance.