Support felt balanced but not perfect
Comparing WFHI to what I used before, the support and communication had its ups and downs. On one hand, calling the helpline was straightforward and they answered quickly each time I called. However, sometimes the responses felt scripted and didn't address my actual issues, which got frustrating. The training was clearly structured better than my past experiences, making the onboarding easy to follow. Yet, the automatic updates sometimes caused minor glitches that slowed down my database work. It wasn’t all bad, though; the dialer tool integrated well and saved me time daily. Overall, the experience was somewhat even-handed: certain features and support aspects worked well, but others left me wishing for more clarity and consistency in communication.