Support felt a bit uneven overall
I was hoping support would feel more reliable after signing up, but it’s been a mixed bag. On the one hand, telephonic support was available when I needed it, and I appreciated that calls got through promptly on some days. But on others, I found myself waiting longer than expected with no callback, which was frustrating. It’s like they start out responsive but don’t always keep up the pace. The communication was generally polite and clear, so at least it matched my expectations for tone if not consistency. I was also surprised that some features in the onboarding training weren’t strictly explained in the support calls; this made some steps more confusing than they should have been. Overall, it’s not a complete miss by any means, but it doesn’t fully live up to what I thought I’d experience after getting started. I’m still weighing if this unevenness is acceptable for long-term use or not.