2 out of 52 of 5Verified purchaseSupport and communication
Support felt a bit disorganized overall
Honestly, the support and communication process felt a bit all over the place. When I first reached out, the steps they wanted me to follow didn’t seem to be in a sensible order, making it confusing on how to proceed. I was asked to try several things that seemed out of sequence or redundant, which slowed down resolving the issue. The instructions could have been clearer and better timed. The thing I will say was fine was they did answer the phone when I called, which is not always common. But overall, the whole experience made me feel uncertain rather than confident about getting help.