Support fell short when things went wrong, but onboarding was okay
I expected that when technical glitches occurred, the telephonic support would guide me clearly and quickly. Unfortunately, this was mostly not my experience. When an update caused issues with the dialer, I found myself waiting longer than expected on calls without a definite solution or clear guidance. It was frustrating compared to my expectations of responsive assistance. However, I will say that the sign-up and invoicing processes worked smoothly, without the kind of hassles I feared, which deserves credit. The training and initial onboarding gave a fair introduction to the software features. Yet, when things did go wrong, the support’s handling was less than reassuring and left me looking elsewhere for fixes. So, while the initial stages were fine, the really critical moments highlighted significant gaps.