Support fell short of what I was expecting, honestly
When I first signed up, I anticipated consistent and clear communication from the support team, especially since remote work software can get complicated. Unfortunately, my experience with telephonic support was somewhat disappointing. Response times were slower than I had hoped, and the information provided often felt generic rather than tailored to my specific issues. While the software updates themselves rolled out automatically without much hassle, the help I needed in navigating some of the calling tools and database setup was not as forthcoming as I expected. There were moments when I felt that the support did not match the level of professionalism promoted beforehand. The invoicing system worked fine, but the delays in assistance made onboarding more difficult than it should have been. All in all, I expected better, and I would share this candidly with a friend considering this service to prepare them for a bumpy ride in terms of support experience.