Support fell short of prior expectations
Reflecting back, I had hoped the support service would be much more attentive and quicker to respond. Initially, I relied on telephonic assistance to navigate the complex features like the database and dialer tools, expecting knowledgeable help whenever I got stuck. Sadly, the support matched my expectation only on rare occasions; most times, the guidance was either delayed or incomplete. On the plus side, some automated updates improved the software without requiring manual intervention, which I appreciated. Still, the communication gap left a frustrating impression because I thought the help team would be more proactive. Overall, while the structure of support seemed in place, the reality did not meet the standard I had anticipated based on pre-purchase information and training sessions.