Support fell short of expectations repeatedly
From the start, I expected support to be helpful and timely, but the day-to-day experience was disappointing. On first contact, they seemed responsive enough, but as time went on, their replies slowed down and sometimes didn’t address the issue fully. I needed help with the dialer and database settings, and although the team finally got around to it, the back-and-forth communication was longer than I anticipated. There was no real consistency in how quickly they solved issues or followed up afterwards. The software itself runs fine for the most part, and the automatic updates come through regularly without problems, but the support communications clearly could use improvement. The invoicing and payment processes are fine though, straightforward enough to not require much help. Overall, the support did not meet the level I expected when I started with WFHI.