Going into this, I expected the telephonic support to be more proactive and responsive, especially d

Going into this, I expected the telephonic support to be more proactive and responsive, especially d

Going into this, I expected the telephonic support to be more proactive and responsive, especially during the early days of setup and training. However, I found that I ended up solving most issues by myself because the support was often slow to answer or didn’t have clear guidance. Compared to other services I've used, I expected better step-by-step assistance especially when using the calling tools and the database feature. While the automatic updates did happen regularly, they sometimes caused small glitches requiring extra troubleshooting that I couldn't immediately get help for. The invoicing and payment process was reasonably clear, and sign-up was straightforward, but the lack of effective communication and support lowered my overall experience. It was frustrating not getting the timely help I thought would be standard here, so I can’t rate this more than two stars.