When I first signed up with WFHI, I was hoping their telephonic support would be more responsive and

When I first signed up with WFHI, I was hoping their telephonic support would be more responsive and

When I first signed up with WFHI, I was hoping their telephonic support would be more responsive and tailored to my needs, based on the information provided during sales. The signup and invoicing process itself was clear and as expected, and initial access to the software and calling tools was straightforward. However, once I started using the platform regularly, I found that getting help when issues arose was more challenging than anticipated. The support agents communicated politely, though sometimes their responses felt generic or delayed in addressing my real concerns, particularly about the database and dialer configurations. I realize that sometimes complex queries require time, but I expected quicker, more detailed guidance after hearing about their priority assistance offerings. Although automatic updates proceeded smoothly without disruption, the communication around these features could have been better prepared. Overall, my expectations for support being immediately helpful were modestly unmet, though the basic service did at least function adequately in most respects.