I expected the telephonic support to be more responsive and helpful, but unfortunately, it did not m

I expected the telephonic support to be more responsive and helpful, but unfortunately, it did not m

I expected the telephonic support to be more responsive and helpful, but unfortunately, it did not meet what I thought it would be. Whenever I reached out, the assistance was slow, and sometimes they couldn’t resolve my issues effectively over the call. The onboarding and training promised a certain level of priority support, but what I got felt like just regular responses at best. There was a gap between the information provided beforehand and what actually happened when I tried to get help. The lack of timely and efficient communication caused delays in using the software to its full potential. I found the sign-up and invoicing process straightforward, but without dependable support during onboarding and setup, my experience has been frustrating. I really had hoped for more proactive help, but the service did not fulfill those expectations. This disconnection between promises and reality led me to reconsider how useful the product would be without better support onsite or on call.