Support fell short; no clear guidance or timely help
I found the support system for the software to be quite disappointing. Right from the start, searching for help topics was confusing; the documentation wasn’t easy to navigate and often didn’t answer my specific issues. When I tried to reach the telephonic support, the wait times felt excessive and the explanations given lacked depth. I needed clearer instructions on how to handle database backups and to troubleshoot calling errors, but none of this was presented in a helpful way. The onboarding training did little to prepare me for these problems, so I was left on my own to solve them. Overall the lack of accessible, structured guidance and responsive support representatives was very frustrating and led to a poor experience because I could not rely on help when I needed it.