Support fell short in ongoing use
I signed up thinking the telephonic support would help me iron out issues day to day, but I was surprised by how often the help just wasn’t there when I really needed it. Over several weeks, many problems I faced with the software’s responsiveness or the dialer not connecting calls smoothly went unresolved because the support line either took too long to respond or the suggestions didn’t actually address the issues. I had to repeatedly explain what was going wrong, and the communication felt like it wasn’t really geared to solving persistent problems but more focused on initial troubleshooting steps. This wasn’t what I expected after the onboarding seemed decent at first. As a result, my workflow got interrupted often, and I lost confidence in the service continuing to deliver as promised. The updates did not help much, failing to fix these ongoing hiccups. I hoped for more consistent and practical support as the weeks passed. Disappointed, I have stopped relying on their support line now because it clearly doesn’t meet the level needed for day to day operations.