Support fell short for me
I had high hopes when I signed up for the WFHI software given the promises of telephonic support. However, when things went wrong during the onboarding, I found the communication less than satisfactory. Response times were longer than I was comfortable with, and the answers often felt generic rather than tailored to my specific issues. While I appreciate the software updates that roll out automatically without much fuss—that part worked fine—the human aspect of support left much to be desired. Given this, I am unsure if I would turn to support again next time or try to troubleshoot on my own. The sign-up and payment process were straightforward, and invoicing was clear, so those administrative parts were seamless. But when I needed help beyond that, the experience was disappointing. Honestly, I expected more considerate and prompt communication to resolve the issues I faced during the initial setup and use. WFHI’s dialer and calling tools seemed functional, but without solid support, those features were harder to leverage effectively. Unfortunately, this leaves me hesitant about relying on their assistance in the future, even if the software itself showed some promise.