Support fell short compared to what I’ve used before
Honestly, the telephonic support here was disappointing compared to previous services I’ve dealt with. I had to explain the same problem multiple times without getting a clear or satisfactory resolution. The communication was slow and felt impersonal, leaving me frustrated. I had hoped the support team would be quicker and more knowledgeable, especially given the complexity of the software and training. They didn’t seem to have a good grip on the issues related to the database and calling tools, which I found surprising. It was confusing and wearying to keep repeating myself. Onboarding was okay, but the inadequate support really stood out as a negative. I expected better prioritization of customer concerns and faster assistance. This experience contrasts starkly with the smoother support I'm used to elsewhere. In the end, I found the communication disappointing and not conducive to truly efficient problem-solving.