support feels pretty different this time, sort of off?
I gotta say, when I first tried the telephonic support here, it didnt really click how helpful it would be. I've used quite a few systems before and usually, the help felt way more immediate and clear. With this one, it sort of felt slow sometimes and they didn't always get what I was asking. Occasionally, I had to repeat myself or explain steps again, which got a little annoying. The database help was not too bad though, they had the right info, it's just the overall communication style was kinda off for me. Maybe it's my expectations from previous experiences but I wished it was smoother because I could see the potential for better service. On the plus side, the automatic updates seemed to be working fine, which was a nice thing I guess. Overall, I remain a bit skeptical about the assistance here compared to what I'm used to getting elsewhere.