Support feedback—what caught me off guard
When I first started using the WFHI software, I expected more handholding from their support team, especially considering it's remote workflow software. While the telephonic support was generally helpful and polite, I ended up figuring out a lot by myself. Setting up the calling tools and managing the database required some trial and error without much guidance. What surprised me was how much the onboarding relied on self-learning despite training being offered. Still, the priority assistance was prompt when I did reach out, which helped calm some frustrations. Automatic updates rolled out smoothly without disrupting my daily use, which was a plus. Overall, the process worked well, but I wish the initial communication was a bit more proactive and detailed, so I didn't feel left to piece things together alone.