Support feedback: met expectations fairly well
My experience with the support and communication of the software aligned pretty much with what I was expecting beforehand based on their descriptions. The onboarding flow was smooth enough and self-explanatory during the training. Using the calling tools and dialer was quite intuitive, although I needed to refer to support once or twice for database-specific queries. The telephonic assistance was professional, yet the hold time could have been shorter. Automatic updates came through reliably, so no disruption there. Signing up and handling invoicing was a straightforward process without any notable complications. While nothing about the support blew me away as exceptional, it also didn’t fall below reasonable expectations. So, my overall verdict: support was effective and decent, with a small reservation about wait times which could be improved. Apart from that, it matched what I thought the service would provide and didn’t cause any undue frustration or delays, making it a solid experience in that regard.