Support far better than anything I’d used before
I have to say, the telephonic support here blew my previous experiences out of the water. It was so much easier to get help when I needed it. Compared to other platforms I’ve used that had similar calling tools and databases, the response times were quicker and the staff seemed genuinely interested in sort of understanding the problem and helping me work through it instead of just reading from a script. The onboarding flow was smooth and training sessions were short but surprisingly effective for getting me to grips with the software. Automatic updates didn’t interrupt my work, which was a plus. Payment and invoicing were easy as well, with no confusion or delays. If someone asked me about this product, I would just say it’s reliable and supportive. Not perfect, but way ahead of what I’m used to when it comes to remote workflow software and training.