2 out of 52 of 5Unverified experienceSupport and communication
Support faltered when issues arose
The moment it became clear they couldn’t quickly solve my calling tool issue, I realized that support responses were limited. I reported trouble with the dialer not connecting as expected, and the helpdesk acknowledged it but kept postponing a real fix. I tried multiple calls and emails with no significant progress. The automatic updates didn’t seem to resolve the problem either. This experience showed me that while the software itself runs fine generally, their handling of problems lacks urgency and clear resolution points.