Support failed when things went wrong, major disappointment
My experience with the support was frankly frustrating. When I faced issues with the dialer not connecting calls properly, I reached out for telephonic support expecting prompt assistance. However, the communication was subpar, with long wait times and unclear instructions. The problem wasn’t resolved, and I had to spend hours trying on my own. The software updates did not seem to address the bug I encountered. Additionally, the payment and billing confirmation was delayed, which added to the confusion. The worst part was the lack of a clear escalation path when problems persisted. Though I appreciated the initial onboarding training was okay, it didn’t help when real issues cropped up. For a tool managing remote workflows, stable support is essential, and this fell short for me. I hoped the team would better handle the mistakes and provide reliable fixes or responses, but sadly that was not my experience. Overall, the failure to properly manage things when they went wrong was the standout frustration.