Support failed to resolve urgent issues promptly
When problems came up with the calling tools, I immediately contacted the telephonic support hoping for a quick resolution. Initially, the representative seemed helpful, but after explaining the issue twice, I still didn’t see any real progress. They promised a callback that never happened, leaving me stuck. I tried calling again only to face long wait times. The automatic updates didn’t fix the problem and the database feature continued giving errors. Overall, the day-to-day use was hampered significantly and the support could not effectively handle the issues. The invoicing and payment process was fine, but it was overshadowed by how poor the support service was when actual troubles arose. I cannot say this experience was satisfactory due to unresolved problems and lack of timely communication.